Refund Policy

Last Updated: August 15, 2026

This Refund Policy explains how refunds are handled for purchases of Dark Bot AI.

Product: Dark Bot AI
AI Assistant: HINA
Legal Seller / Operator: Mst Afruja Begum
Support Email: darkbotaihina@gmail.com

1. Paddle Transactions

When Dark Bot AI is purchased through Paddle, Paddle acts as the Merchant of Record for the transaction.

Refund requests for Paddle transactions should normally be submitted through the buyer support or refund process made available by Paddle.

Paddle's applicable refund policy governs transactions processed through Paddle, subject to mandatory consumer rights.

2. Consumer Rights

Nothing in this Refund Policy removes or restricts mandatory consumer protection rights that apply in your country or region.

Depending on your location and circumstances, you may have statutory rights relating to cancellation, withdrawal, refunds, faulty digital products, products not as described, or other consumer remedies.

3. Product Delivery Problems

If you successfully paid for Dark Bot AI but do not receive the appropriate application package because of an issue within our control, contact official support.

We will investigate the order and attempt to provide the appropriate delivery or remedy.

4. Activation Problems

If you cannot activate Dark Bot AI because of a genuine installation or activation issue, contact support before requesting a refund where possible.

Please provide:

• Your order or transaction ID.
• The email used for the purchase, where applicable.
• Your Installation ID.
• A description of the issue.
• Screenshots or error messages where useful.

We will first attempt to resolve legitimate activation or installation problems.

5. Refund and Access

Where a refund is approved and processed, access to the relevant product or license may be withdrawn according to the applicable payment processor and refund process.

6. Manual / Local Payments

For payments made directly through Bangladesh payment methods or other manual payment routes that are not processed by Paddle, contact official support:

Telegram: @dark_bot_ai_hina

Email: darkbotaihina@gmail.com

The transaction will be reviewed before any refund, reversal, or other remedy is considered. Mandatory consumer rights remain unaffected.

7. Fraud and Abuse

Refund requests involving confirmed payment fraud, fraudulent activity, repeated abusive claims, unauthorized use, or other manipulative behavior may be investigated.

Nothing in this section limits mandatory legal consumer rights.

8. How to Request Support

Paddle purchases

Use the support or refund option available through your Paddle transaction receipt or Paddle's buyer support service.

Direct/manual purchases

Contact official Dark Bot AI support:

Telegram: @dark_bot_ai_hina

Email: darkbotaihina@gmail.com

9. Policy Changes

We may update this Refund Policy if our payment providers, product delivery process, business practices, or applicable legal requirements change.

10. Contact

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